Return & Refund Policy

Return, Refund & Replacement Policy

At Renée Cosmetics, we are committed to delivering high-quality products and a seamless shopping experience. This policy outlines the conditions under which returns, refunds, and replacements may be considered. All terms comply with Indian e-commerce guidelines and the Digital Personal Data Protection (DPDP) Act, 2023.
 
General Terms
  • All cosmetic and skincare products are non-returnable and non-refundable due to hygiene and product integrity standards.
  • Products that have been opened, used, tampered with, or damaged after delivery cannot be accepted for return or refund.
  • Renée Cosmetics is not responsible for damage occurring after successful delivery.
  • Any request for return, refund, or replacement is subject to internal review and approval.
  • All processes ensure secure and lawful handling of personal data as required by the DPDP Act.
Damaged / Wrong Product Received (At the Time of Delivery)
A replacement will be provided only when the product received is proven to be damaged, defective, or incorrect.
  • A continuous, uncut unboxing video is mandatory for verification of any claim.
  • Report the issue within 48 business hours of delivery at: hi@reneecosmetics.in
  • The product must be unused and in its original packaging.
  • Physical damage due to customer handling, improper storage, or usage will not be covered.
  • Once approved, replacement will be processed within 7–21 business days.
  • Final approval of claims rests solely with Renée Cosmetics Private Limited.
Return Eligibility (Limited Cases Only)
All products once purchased are non-refundable. However, an item may be eligible for return within 7 days from the date of product delivery if it fulfills any of the following conditions:
  • Received in physically damaged condition (supported by unboxing video).
  • Delivered with missing parts or accessories.
  • Delivered product is different from what was ordered.
Returns will NOT be accepted for:
  • Opened, used, or tried products
  • Claims without proper unboxing proof, invoice bill, batch id. (if required)
  • Damage caused after delivery
  • Personal preference reasons (shade, fragrance, texture, mismatch in expectation)
COD (Cash on Delivery) Policy
COD orders involve additional processing and handling charges; therefore, specific conditions apply for refunds, replacements, and cancellations.

COD Split/Partial Charges Allowed (Only in the following situations)
Refunds for COD split/partial charges will be processed only under these circumstances:
  • Dispatch exceeds the standard or communicated timeline, and the customer opts to cancel the order.
  • Transit exceeds the expected delivery timeline and cancellation is requested.
  • Shipment returns to the warehouse without any customer-initiated reason.
  • Delivery location becomes non-serviceable after the order is placed.
  • Product remains unavailable for dispatch for an extended duration of unfulfilled state.
  • Wrong or damaged product delivered, supported by a valid unboxing video, invoice bill, other details.
  • Any upfront split amount paid by the customer to confirm a COD order will be refunded in such eligible cases after verification and approval.

COD Split/Partial Charges Not Allowed (Customer-Initiated Reasons)
COD split/partial charges will NOT be processed in cases such as:
  • Customer refuses or denies delivery for personal reasons.
  • Customer unavailable during delivery attempts or delivery attempts unsuccessful.
  • Cancellation requested after dispatch without a valid product-related concern.
  • Claims of delay despite delivery attempts being within standard timelines.
  • Requests for partial refund of COD order without valid operational basis.
    • Standard response: “As per company policy, COD split/partial charges are non-refundable.”
  • Incorrect, incomplete, or unreachable delivery address provided by the customer.
Important Note:
  • Shipping charges are strictly non-refundable under all circumstances.
Replacement Terms for COD Orders
  • COD orders are eligible only for replacement, not refunds (except in the specific situations listed above and if COD split/partial charges applied).
  • Replacements will be processed only after proper verification and approval with valid proof.
Refund Timelines
  • Claim verification: 2–5 business days
  • Replacement processing: 7–21 business days
  • Refund processing (if applicable): 7–14 business days after approval
    Refund amount will be initiated only via the original mode of payment or as per the guidelines shared at the time of approval.
DPDP Act – Data Privacy Compliance
  • All personal data shared during order processing, claim submissions, or communication is handled securely under the Digital Personal Data Protection Act, 2023.
  • Customer data is used strictly for order fulfilment, support, verification, and service communication.
  • Data is not misused, sold, or shared beyond lawful and operational requirements.
Company Rights
Renée Cosmetics Private Limited reserves the right to:
  • Approve or reject any return, refund, or replacement request based on evidence.
  • Request additional proof for verification.
  • Modify or update this policy at any time without prior notice.
  • Make the final decision in all claim-related matters.
Copyright Notice
Worldwide Copyright © RENÉE COSMETICS PRIVATE LIMITED.
All rights reserved. Reproduction or modification of this policy is strictly prohibited without written permission.
RENÉE Cosmetics reserves the right to cancel any order in the event of a technical or pricing discrepancy, without prior intimation.