SHIPPING POLICY

  • How does the delivery process work?
    Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
    After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
    Our delivery partners then bring the package to you at the earliest possiblity. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
  • My order has been shipped. Now how can I track it?
    Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
    You can track the status of your package 24 hours after your order is dispatched from our warehouse.
    Following are some our trusted courier partners:
    Bluedart - http://www.bluedart.com/
    Delhivery - http://www.delhivery.com/
    Aramex - http://www.aramex.com/
    DTDC - http://www.dtdc.in/
    Ecom Express - http://www.ecomexpress.in/
    Wow Express - http://www.wowexpress.in/
    Pickrr - http://www.pickrr.com/tracking/#/
  • What is the estimated dispatch time?
    We usually dispatch most orders within 1-2 business days (excluding Sundays and public holidays)

  • What is the estimated delivery time?
    The orders are estimated to be delivered within 2-4 business days from the diaptch date. (Excluding Government impositions and natural calamities)

  • Are there any shipping charges applicable on my order?
    We have standard shipping charges for most addresses.
    India shipping charges - A flat Rs.40 charge is applied to all COD orders , while there is free shipping for all Prepaid Orders.

  • Does Renee ship outside India?
    At present Renee ships only to India. However, we are working on starting international delivery to many other countries, so stay tuned!